Returns & Exchanges

At TERRAINCOGNITA, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return or exchange eligible items within 30 days of delivery provided they are in their original, unworn condition with all tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original packaging and include the printed return slip provided during the digital initiation process.

3

Ship the Item

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our quality control team inspects and approves the returned garments, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing